Wouldn’t it be easier if you had a button on your keyboard that you can click for support? With Managed I.T. services it is as easy as a click away. Having support for your devices in an instant allows your employees to work efficiently.
If you contract out with an I.T. vendor they should be using a software that allows them to be pro-active and reactive with your issues, equipment, and network. The software in place should identify and report all users, all equipment, and proprietary software that your business uses. Managed I.T. means that your equipment, software, services, backup, network, and compliance are all good to go and all up to date.
Managed I.T. is about doing things more proactively versus reacting to the issue. Managed I.T. allows the technician to identify an issue before it even happens. Having Managed I.T. saves the company both time and money. Less downtime means your company can operate at full capacity.